Refund and Purchase Policy
Ready to read the fine print? Please do so to avoid misunderstandings.
When ordering from The Elite Smart Card site, within one hour of placing your order, if you’d like to cancel.
Why One Hour? Because we typically start expending our resources towards all orders an hour after the order has been placed.
A cancellation is only valid when an email has been sent to you confirming that your order has indeed been canceled, after which a full refund will be provided.
After an hour of order placement, however, restrictions apply.
STANDARD ELITE CARD MODELS
You may cancel within one hour of order placement for a full refund. One hour after order placement, there are no refunds for any Standard Elite Card Models, and there are no exceptions to this policy.
CUSTOM ELITE CARD MODELS
On Custom Elite Card Models, a 50% refund (plus full shipping charges) may be granted if requested prior to the first artwork proof, and a 25% refund may be granted if requested prior to the second artwork proof. After the second artwork proof, no refund is available, and there are no exceptions to this policy.
On all Custom Elite Card Models, the 50% charge prior to the first artwork proof goes towards the time that has been used to create the design, or generate an artwork proof. The 75% charge prior to the second artwork proof goes towards the time that has been used to create the design, generate an artwork proof, and work on the revision.
RINGS, BRACELETS, KEYCHAIN HOLDERS, WALLETS & SMARTPHONE CASES
You may cancel within one hour of order placement for a full refund. One hour after order placement, there are no refunds for any Rings, Bracelets, Key Holders, Wallets, Smartphone Cases, and there are no exceptions to this policy.
In the event you receive a defective product, we will replace the product at no additional cost to you.
Whatever your disappointment, we are committed to going above and beyond to see you satisfied.
If there are any issues with your order, please send an email to [email protected] so we can quickly get it resolved.
REPRINT POLICY FOR CUSTOM ELITE CARD MODELS
If you receive a printed product with which you are dissatisfied, please email pictures of the product to el[email protected] pointing out what you consider deficient.
In some cases, you may be asked to return the entire shipment of the product, but do not do so until directed.
Whatever your disappointment, we are committed to doing all we can to satisfy your concerns.
Any error in production, or something different from the approved proof, will be reprinted-no questions asked.
We cannot, however, be responsible for customer errors that come about by ignoring the warnings sent out with all artwork proofs, or the customer’s inability to visualize the final product.
Examples of such warnings are: Cutting tolerance for designs with borders, scratches & reduced color opacity on clear & frosted plastic prints, metallic finishes rubbing off on plastic surfaces due to friction, printing solid ink coverage on linen, textured or uncoated paper finish, etc.
Please refer to your Artwork proof to see other warnings.
ELITE SMART CARD’S responsibility for your product ends when your order has been handed over to the shipping carrier.
If your order is returned due to being undeliverable, reshipment will require a fee that is 110% of the initial shipping charge.
If you no longer want the item, we will charge you a $15 recycling fee per package.
Items damaged in shipping should be addressed with the shipping carrier.
There is a $20 Address Correction surcharge fee imposed by the shipping carriers, which will be the responsibility of the customer and will be automatically billed to the credit card on file. Please ensure you provide ELITE SMART CARD with an accurate shipping address.
All orders must include a phone number to call in case there is a problem with delivery.
Due to the fact that ELITE SMART CARD creates its products – as opposed to pulling ready-to-ship items from a shelf – shipment tracking numbers are not available until production is finished.
Standard Elite Card Models are delivered within 1-2 weeks. Custom Elite Card Models require up to 20 business days for production, plus additional shipping time.
Please refer to your invoice or email receipt for your Estimated Delivery Time Frame (Production Time + Shipping Time).
The production countdown starts on the next business day after the design proof approval, and the shipping countdown starts on the next business day after production has been completed.
In the event we are unable to complete production within the specified production time frame, we will accommodate for the additional time spent on production with a faster shipping method so that you can still receive your order on/around the estimated delivery date.
Please keep in mind that we do not guarantee delivery dates, the date you are provided is simply an estimate.
On rare occasion, the print output will not meet our quality control standards, and we’ll have no choice but to reprint your order, causing delays.
CUSTOMS, DUTIES & TAXES FOR INTERNATIONAL ORDERS
Orders that are shipped to countries outside of the U.S., may be subject to customs duties and fees levied by the destination country (“Import Fees”).
You may be subject to such Import Fees, which are levied once a shipment reaches your country.
You are responsible for all additional charges for customs clearance.
Customs policies vary widely from country to country, and The Elite Smart Card does not have control over these fees, nor can we predict the exact cost of these fees.
We are not responsible for informing you of the specific fees that will apply; it is your responsibility as the importer and the customer to check what your country’s requirements are for all customs fees, before placing your order.
You are responsible for contacting your local customs office for further information.
Please be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.